Delivery and Shipping Policy

Effective Date: May 1, 2026 Last Updated: June 06, 2026

This Delivery and Shipping Policy (hereafter referred to as the “Policy”) forms an integral part of the legally binding contract between NazOm E-Commerce (hereafter referred to as the “Company,” “we,” “us,” or “our”) and the user/customer (hereafter referred to as the “Consumer,” “you,” or “your”).

By completing a purchase on our website for any physical or digital items, you explicitly acknowledge that you accept and agree to the delivery parameters, processing timelines, and structural terms outlined below.

4.1 Digital Products & Digital Items

All intangible assets, software keys, and digital goods are fulfilled via electronic transmission infrastructure.

• Fulfillment Window: Maximum of 24 Hours from the point of payment clearance and order authentication.

• Delivery Channel: Dispatched automatically to the consumer-provided email address or provisioned directly into your secure user dashboard and no physical delivery will be required .

• Policy Cross-Reference: In strict accordance with Section 4: of Terms of Service (Returns and Refund Policy), digital products are classified as permanently non-refundable once downloaded, accessed, or successfully delivered to your inbox.

• The user agrees and acknowledges that they have read the merchant, issuer or publisher description, restrictions, terms and conditions, and system requirements for any product prior to making a purchase.
• Customers should carefully read the manual or “before use” instructions for each purchased product before using the product.

4.2 Physical Goods & Shipments

Physical merchandise is packed and routed through authorized domestic and regional logistics partners.

• Fulfillment Window: Delivery timelines range from a minimum of 5 Days to a maximum of 30 Days, subject to stock location, supply chain routing, and geographical destination.

• Tracking Infrastructure: Upon package dispatch, a unique tracking identifier will be issued to your registered contact details to monitor transit status in real-time.

• Policy Cross-Reference: The 7-Day Return/Return Window defined in Section 4 of Terms of Service initiates precisely upon the date the logistics tracking system logs the package as “Delivered.” Items must remain completely unused and in original packaging to qualify for physical inspection reviews.

Important Notice: If you experience an unexpected technical delay with a digital asset beyond the 24-hour limit, or if a physical shipment exceeds the 30-day maximum window, you must immediately contact our operations desk at support@nazom.co with your official order number for resolution.